There are not too many states that have more arcane liquor laws than Pennsylvania where you can buy beer at the beer store (but only by the case) and liquor and wine at the state-owned liquor store.  It is a system that was originally designed to make buying alcohol inconvenient, and it certainly excels at that.

So, now there is news that the PLCB is spending $173,000 to train their employees to be nice to their customers.   We live in PA, and we can honestly say that the state stores are dramatically better than they were 10 years ago.  But that doesn’t change the fact that they shouldn’t exist at all.

That said, they could use a bit of training on how to be nice to people.  Certainly if I owned the stores, I would want them to treat the customers a bit better.

What do you think?  Is this a total waste of money?